The operational level often includes many teams or other executing entities. One of the important considerations is therefore the relation and communication between these teams.


The operational level in large-scale projects supports these functions:

This list shows only an overview of all tasks. There are many day-to-day challenges that may occur on this level.


All communication inside this level is challenging because it may include many resources and teams. Therefore, it is a crucial task to create a stable structure that includes all channels. On the other hand, it is important to define ways that narrow it in order to avoid too much communication. The level deals with several interactions:

Particularly the first topic is one of the major tasks in project management. It is crucial to handle it in a way that allows to use the existing teams properly and efficiently.


Most of the decisions on this level concern the deliverables and the team performance. It is best practice that the operational level has the power to decide most of the delivery related topics. It ensures a close relation between the impact of those decisions and the people who carry out them. To achieve this the tactical level should establish a clear framework that shows the borders for all these decisions.